IT Telecommunication Coordinator for Chemical Industry
Location: Purwakarta
Requirements:
- Minimum Diploma Degree (D3) in Administration, Management, or Communication.
- Proficient in Microsoft Office (especially Excel for data reporting) and familiar with data entry/CRM systems.
- Strong attention to detail to avoid errors in tracking numbers or customer identity data input.
- Able to communicate politely and clearly, both verbally and in writing (Bahasa Indonesia and English).
Job Description:
- Postal & Logistics Service Administration
- Document Recording: Accurately record incoming and outgoing letters and packages into the database system. •
- Shipment Monitoring: Monitor shipment status (tracking) and ensure all items arrive at their destination on time.
- Inventory Management: Manage stock of shipping supplies (such as receipts, labels, envelopes, and packaging tools).
- Cost Reconciliation: Calculate and report daily or weekly shipping costs.
- Telecommunication Service Administration
- Customer Data Management: Input new customer registration data or service updates in accordance with applicable regulations.
- Complaint Handling: Receive and document customer complaints related to signal disruptions or data services, then escalate them to the technical team.
- Usage Reporting: Prepare routine reports regarding service usage or sales trends of telecommunication products (mobile credit, data packages, starter packs).
- Customer Service & Support3.
- Product Information & Office Administration